Taking Your Pulse is a new addition to eBusiness 2001-2009.

This is your opportunity to share your views.

Each week a "position statement" is going to be offered for your response.

Here is this week's "position statement" for your consideration and response...

"Know, really know your client/customer.  Making her/him feel
recognized and welcome has a big impact on the collaboration
and engagement phase of your marketing strategy."
- Dr. Rae