Wednesday, May 03, 2006

From The Baum Group Collection
on eSolutions...
Customer Service Up-a-Notch

With continual focus on customer retention, customer
satisfaction, and lifetime value of the customer, it is
no surprise that the demand for customer service
remains high.

We all have dealt with customer service, some have
been wonderful experiences while others we wish
would take it up-a-notch.

For Richard Buckingham the ultimate customer service
is "the ability, when faced with adversity, to still be able
to serve the client."

According to Kevin Eikenberry "It's time to raise the
bar.  It's time to set new standards. ...we must raise
them consciously and consistently."

Here are a few ideas we have on raising the bar and
kicking customer service up-a-notch.

Rather than offering apologies, resolve issues for
your customer by...

1.  treating your customer as your #1 priority.

2.  correcting issues immediately.

3.  giving more than expected.

4.  making a difference.

Commit yourself to raising the bar up-a-notch by giving
and demanding world class customer service for yourself
and others.

Related Resources
Customer Once, Client Forever : 12 Tools for Building
Lifetime Business Relationships

by Richard Buckingham

Vantagepoints on Learning And Life
by Kevin Eikenberry

Raving Fans : A Revolutionary Approach To Customer Service
by Ken Blanchard and Sheldon Bowles

Getting a Handle on Your Stress
by Rae Baum, Ph.D.

Motivational News You Can Use eBook
by The Baum Group/Dr. Rae and Associates

Preview of Next Week's Edition
Developing the Leader Within You
Ask Us : help you with "your customer service issue"
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